Refund Policy
Learn about our refund conditions and process
Last Updated: 6/24/2025
Refund Policy Overview
We are committed to providing users with quality service experience. If you are not satisfied with our service, we provide refund service under qualifying conditions.
Please carefully read the following refund conditions and process to ensure you understand the relevant policies.
Refund Time Limit
All refund requests must be submitted within the specified time after subscription activation:
Full refund available within 7 days
Refund Conditions
Eligible for Refund
The following situations are eligible for refund:
- β’Major technical failures that cannot be resolved promptly
- β’Duplicate charges due to system errors
- β’Unauthorized payments
- β’First-time subscribers unsatisfied with service within 7 days
Not Eligible for Refund
The following situations are not eligible for refund:
- β’Heavy use of service features (over 50% of monthly quota)
- β’Completed model training
- β’Account restrictions due to inappropriate content
- β’Violation of terms of service
Refund Process
Contact Support
Reply within 1 business daySend an email to customer service explaining the refund reason and providing order information
Application Review
3-5 business daysWe will review your refund request and related usage records
Review Result
Notification within 1 business dayEmail notification of review result and subsequent processing plan
Refund Processing
3-10 business daysAfter approval, refund will be returned to your original payment account
Special Cases
In certain special circumstances, we may consider refund requests at our discretion:
- β’ Long-term technical failures affecting normal use
- β’ Service features significantly different from advertised
- β’ Service discontinuation due to legal regulation changes
Dispute Resolution
If you disagree with the refund decision, you can seek further resolution through:
Contact customer service supervisor or send email to complaints for appeal.
Contact Us
To apply for a refund or if you have any questions, please contact our customer service team.